How to Unlock a Locked User Account in Renvio
Locked user accounts can disrupt workflows, but as a super user of Renvio, you have the authority to unlock these accounts. Follow the steps below to efficiently resolve this issue.
Step-by-Step Guide to Unlock an Account
Log into Organization Manager - Manager Users Section - Log in to Renvio with your super user credentials. - Navigate to the 'Manage Users' section from your admin dashboard.
Enable the Correct Filter - Ensure that the filter in the 'Manage Users' section is set to include "All Users." or "locked users"- Note: Locked user accounts are not visible under "Active Users," so this step is crucial.
Locate the Locked Account - Use the search functionality to find the specific user’s account.
Unlock the User Account - Open the user profile by clicking on the account name. - Select the Unlock option within the profile to restore access.
Important Considerations
Only individuals with super user/Organization Manager privileges can perform this action.
Always verify the user’s identity before unlocking an account to ensure compliance with security policies.
If the account remains inaccessible after unlocking, confirm the status or reset the password as needed.
By following these steps and tips, super users can ensure quick and secure resolution of locked account issues in Renvio.